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Last updated: 6 June 2025

Privacy Policy – Kangoo Club Southend

Kangoo Club Southend ("we", "us", or "our") is committed to protecting your privacy and ensuring the lawful, fair, and transparent use of your personal data, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you engage with our fitness classes, workshops, events, and other services.

1. Who We Are

Kangoo Club Southend is a UK-based fitness provider offering Kangoo Jumps® classes, workshops, and events. We are registered at:

18 Rubens Close, Southend-on-Sea, SS3 9TF, United Kingdom
Email: kangooclubsouthend@gmail.com

We act as a Data Controller for the personal data you provide to us.

2. What Personal Data We Collect

We collect and process the following types of personal data:

  • Contact Information: Full name, address, phone number, and email address

  • Health & Emergency Information: Date of birth, medical conditions or relevant injuries, emergency contact details

  • Class & Booking Information: Session attendance, booking details, payment status

  • Payment Information: Only processed via secure third-party platforms; we do not store payment details

  • Social Media Interactions: Public interactions with us via platforms like Instagram or Facebook (subject to your social media privacy settings)

  • Photographs & Videos: Images and footage taken during classes or events for promotional and record-keeping purposes (with your consent)

3. Why We Collect Your Data

We collect your personal data for the following purposes:

  • To manage your bookings and deliver fitness services safely

  • To assess health risks and ensure participant safety

  • To contact you regarding upcoming sessions, changes, or emergencies

  • To manage payments, invoices, and customer accounts

  • For insurance and liability purposes (e.g. waiver of liability)

  • For marketing and promotional use (with your explicit consent)

  • To comply with legal or regulatory obligations

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: To provide services you have requested or agreed to

  • Legal Obligation: To meet regulatory and insurance requirements

  • Vital Interests: For your health and safety in emergency situations

  • Consent: For non-essential uses such as promotional photography and marketing

  • Legitimate Interests: To manage and grow our business responsibly

5. Sharing Your Data

We do not sell or rent your data to third parties. We may share your personal data with trusted third parties where necessary:

  • Fitness instructors affiliated with Kangoo Club Southend

  • Payment processors (e.g., Stripe, PayPal)

  • Insurers or legal professionals, in the case of incidents or claims

  • Health authorities or emergency services (in emergencies)

All third-party processors are required to comply with data protection regulations and may only process your data under our instruction.

6. Data Retention

We retain your data only for as long as necessary:

  • General records: for 2 years after your last session

  • Medical/emergency data: deleted after 2 years of inactivity

  • Financial records: retained for up to 6 years for tax compliance

  • Marketing consent: until you withdraw your consent

All data is securely deleted or anonymised when no longer needed.

7. Your Rights

Under the UK GDPR, you have the following rights:

  • Access – Request a copy of your personal data

  • Rectification – Request correction of inaccurate or incomplete data

  • Erasure – Request deletion of your data (unless required for legal reasons)

  • Restriction – Request limits on how your data is processed

  • Portability – Request transfer of your data to another provider

  • Objection – Object to processing based on legitimate interests or for direct marketing

  • Withdraw Consent – At any time, where we rely on your consent

To exercise your rights, contact us at:
📧 kangooclubsouthend@gmail.com

8. Data Security

We apply suitable technical and organisational security measures to protect your personal data, including:

  • Encrypted digital storage (password-protected files and cloud services)

  • Restricted access to authorised personnel only

  • Regular review and deletion of outdated records

9. Photography, Video & Social Media

Photos/videos may be taken during events or classes for promotional use. We will always seek your explicit consent before using identifiable images or recordings of you in marketing. You may withdraw this consent at any time. We do not authorise the use of our images for the promotion of non-affiliated products or brands.

10. Cookies & Website Use

If you use our website, we may collect limited technical data (IP address, device type, browser settings) via cookies. A full cookie policy is available on our website where applicable.

11. Complaints

If you are unhappy with how your personal data has been handled, please contact us directly. You also have the right to lodge a complaint with the UK’s supervisory authority:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113

12. Policy Updates

We may update this Privacy Policy from time to time to reflect legal changes or improvements in our processes. The latest version will always be available on request or via our website.

Contact Information:
📍 18 Rubens Close, Southend-on-Sea, SS3 9TF, UK
📧 kangooclubsouthend@gmail.com

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