Last updated: 1st September 2025

Fitness Class Terms & Conditions

These Terms and Conditions govern the provision of fitness classes, including but not limited to Kangoo Jumps® Fitness Programs, delivered by Kangoo Club Southend and its authorised instructors ("We", "Us", "Our") in Southend-on-Sea and across the United Kingdom. These apply to all customers who are classified as "Consumers" under the Consumer Rights Act 2015.

​

1. Definitions

• “Consumer”: As defined by the Consumer Rights Act 2015, an individual acting wholly or mainly for purposes outside their trade, business, craft, or profession.

• “Fitness Class”: Any in-person or virtual session involving physical exercise led by Us, including all instruction, equipment, materials, and services provided.

• “Instructor”: Any person authorised by Us to deliver fitness sessions.

• “Our Premises”: Locations where We host classes, as listed on our website and subject to change.

• “Price List”: Our current schedule of fees, available on our website.

• “PARQ”: The Physical Activity Readiness Questionnaire completed prior to participating in a Fitness Class.

• “Minor”: A participant aged 14–17, permitted only with prior written consent from a parent/legal guardian.

 

2. Joining Our Fitness Classes

To participate, you must:

• Book via our website, social media accounts, by email, phone, or the contact form;

• Complete and submit a PAR-Q before your first class;

• Read and sign the Assumption of Risks and Waiver of Liability Agreement;

• Be at least 18 years of age unless attending with parental/guardian consent;

• Confirm that you are fit to participate and accept responsibility for your health;

• Behaviour must be respectful, safe, and according to our Behaviour Policy;

• Kangoo Jumps® are not permitted during pregnancy or with known skeletal issues.

By signing up for the class, you declare that you are medically fit and have no conditions that would make exercise unsafe. It is your responsibility to inform us if there is a change to any of your answers on the PAR-Q. You should inform us as soon as possible but before taking part in the next session.

 

3. Participation of Minors (under 18 years of age)

Minors may attend under the following terms:

• A signed parental/guardian consent form must be submitted;

• Completed and submitted Youth PAR-Q before the first class;

• Medical disclosures must be completed by a parent/guardian;

• Behaviour must be respectful, safe, and according to our Behaviour Policy;

• No responsibility is accepted for the minor before or after class;

• Written consent is required if a minor will travel home alone.

 

4. Booking and Membership

Trial Classes

• 3 trial classes for £23; valid for 1 calendar month;

• Trials must be paid in advance; unused trials cannot be reclaimed later.

Membership Options

• 6-week membership: £26

• 6-month membership: £106

• 12-month membership: £186
  All memberships must be paid in full in advance.

Pay As You Go (PAYG)

• £3 per class for members with their own KJ rebound shoes

• £5 per class for members with boots hire

• £10 standard class fee for non-members whether or not you own Kangoo Jumps® rebound shoes;

• Must be paid at the time of booking or before the class starts.

 

5. Missed Sessions

• Injury or Long-term Illness: You may request a freeze of your membership in writing. Approval is at our sole discretion.

• No Shows: For trial or PAYG customers, missed sessions are considered attended and are non-refundable. Members are covered under their subscription.

 

6. Cancellations and Rescheduling

By Us: We may cancel or reschedule classes due to:

• Instructor illness or unavailability;

• Venue issues;

• Force majeure (events beyond our control).

You will be notified as early as reasonably possible.

By You:

• 24-hour cancellation policy applies to trial and PAYG bookings: cancellations made within 24 hours of the session are non-refundable;

• Members are not penalised for late cancellations.

We reserve the right to expel participants for misconduct, behaviour that may damage our reputation, or breach of these Terms. Expelled customers are not entitled to refunds for partially attended packages.

 

7. Fees and Payment

• Payments must be made by bank transfer unless otherwise agreed;

• Members will be notified in advance of renewal dates and prices;

• Promotional offers must be paid in one lump sum;

• All fees are inclusive of taxes unless otherwise stated. We are not VAT registered.

 

8. Health, Fitness, and Safety

• Participation is voluntary and at your own risk;

• Always consult a healthcare provider before beginning any new fitness regime;

• Inform Us of any condition, medication, or pregnancy in writing before booking;

• You must not attend under the influence of drugs, alcohol, or any substance that impairs judgement or coordination.

Late arrivals may be refused entry for safety reasons. Equipment must only be used under instruction.

 

9. Equipment Use and Requirements

• Provide your accurate shoe size and body weight at the time of booking;

• Wear appropriate clothing (sportswear, high-support sports bra, and calf-length socks);

• No sharp jewellery or dangling items during class.

 

10. General Conduct and Venue Rules

Participants must not:

• Smoke or vape on our premises;

• Chew gum during class;

• Bring children without prior written permission (and you remain responsible for them);

• Bring animals (except guide dogs with prior notice);

• Bring glassware, food, or drinks other than water in closed bottles.

Do not attend if you are ill with symptoms of contagious illness including COVID-19.

 

11. Events Beyond Our Control

We are not liable for non-performance due to events outside our reasonable control, such as extreme weather, power outages, or pandemics. If such events occur, we will communicate as soon as practicable and any obligations will be suspended accordingly.

 

12. Limitation of Liability

• We are only responsible for foreseeable loss caused by our negligence or breach of contract;

• We are not liable for indirect or business losses;

• Our instructors are qualified but do not provide medical advice;

• Personal belongings are your responsibility unless loss is caused by our negligence;

• Nothing in these Terms excludes Our liability for death, personal injury, fraud, or your statutory rights under UK consumer law.

 

13. Changes to Terms

We may revise these Terms without notice but will make reasonable efforts to inform you of significant changes.

 

14. How We Use Your Personal Information

Your data is processed in accordance with the UK GDPR and our Privacy Policy which you should review separately.

 

15. Consumer Contracts Regulations

As required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we confirm that the details provided in these Terms form part of our contract with you and include all pre-contractual information.

 

16. Complaints

We welcome all feedback. To make a complaint, please contact:
Agnese Bluma at 📧 kangooclubsouthend@gmail.com

 

17. Severability and Waiver

If any clause is found to be unlawful or unenforceable, the remainder will remain in force. Failure to enforce any provision does not constitute a waiver of the right to do so later.

 

18. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Disputes may be brought in the courts of England, Wales, Scotland, or Northern Ireland, depending on your residency.