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Website Terms & Conditions

Welcome to the Kangoo Club Southend website. By accessing or using our website (www.kangooclubsouthend.co.uk), booking our services, or participating in any activity, event, or festival organized or supported by Kangoo Club Southend, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). These Terms, together with our Privacy Policy, govern our relationship with you concerning your use of our website and services. If you disagree with any part of these Terms, please refrain from using our website and services.

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Read full Website Terms & Conditions here..

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Fitness Class Terms & Conditions

These Terms and Conditions govern the provision of fitness classes, including but not limited to Kangoo Jumps® Fitness Programs, delivered by Kangoo Club Southend and its authorised instructors ("We", "Us", "Our") in Southend-on-Sea and across the United Kingdom. These apply to all customers who are classified as "Consumers" under the Consumer Rights Act 2015.

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Read full Fitness Class Terms & Conditions here..

​Participation in our Fitness Activities

Participation in Kangoo Club Southend fitness activities, including Kangoo Jumps® classes, is voluntarily and subject to several main terms and conditions in accordance with UK consumer law. Participants must be aged 18 or over. Individuals aged 14–17 may participate with written parental or guardian consent and must follow all relevant rules regarding conduct and supervision. All participants must complete a Physical Activity Readiness Questionnaire (PARQ) prior to their first class to confirm their fitness to take part. Participation involves physical activity and carries inherent risks. Everyone is participating voluntarily and knowingly assume all such risks, whether foreseen or unforeseen, by signing Assumption of Risks and Waiver of Liability Agreement. All participants must ensure they are in good health and consult a medical professional before starting any new exercise program. Kangoo Jumps® activities are not suitable during pregnancy or for individuals with certain medical or skeletal conditions. Participants must arrive on time, follow the instructor’s guidance, and use equipment only as instructed.​​​​​

Events / Festivals / Projects Terms & Conditions

These Terms & Conditions apply to all events organised and/or promoted by Kangoo Club Southend, including but not limited to variety of events, parades, festivals, and projects such as Fit Escape fitness holiday (collectively referred to as the “Event(s)”). Kangoo Club Southend and any persons involved in the organisation of the Event are referred to as the Organiser/Promoter. All Events are official Kangoo Jumps® events, organised in coordination with the Kangoo Jumps Head Office and the Official KJ Distributor in the respective host country. Participation in these Events is strictly limited to the use of original, authentic Kangoo Jumps rebound shoes. No exceptions will be made. Any participant found using, promoting, or attempting to enter with aftermarket, counterfeit, or imitation products will be considered in breach of these Terms and/or in violation of Kangoo Jumps' trademark rights.

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Read full Events / Festivals / Projects Terms and Conditions here..

Workshop and Instructor Training Terms & Conditions

These Terms and Conditions govern participation in Kangoo Jumps Instructor Training programs ("Training") organised by Agnese Bluma ("Organizer") under Kangoo Club Southend. By registering, you agree to comply with the following terms, compliant with current UK laws.

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Read full Workshop and Instructor Training Terms & Conditions here..

​Privacy Policy (UK GDPR Compliant)

Kangoo Club Southend ("we", "us", or "our") is committed to protecting your privacy and ensuring the lawful, fair, and transparent use of your personal data, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you engage with our fitness classes, workshops, events, and other services.

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Read full version here..​​

Size, Colour & Image Disclaimer

The information provided on www.kangooclubsouthend.co.uk is for general guidance only. While we make every reasonable effort to ensure that product descriptions, specifications, and images are accurate and kept up to date, they are provided on an "as is" basis and may be subject to change without notice.

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Suitability of Products
It is the customer’s responsibility to ensure that any product/service purchased is suitable for their individual needs. If you are unsure, we strongly recommend contacting us via our Contact Form or by email at kangooclubsouthend@gmail.com before placing an order. Any advice or recommendations given by our team are based solely on the information provided by the customer at the time. We cannot accept responsibility if the product proves to be unsuitable due to missing, unclear, or incorrect information supplied to us.

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Product Colours and Images
While we aim to present product images and colours as accurately as possible, actual products may vary slightly from the images shown due to the following reasons:

  • Differences in screen resolution and device settings

  • Lighting conditions during photography

  • Minor manufacturing variations within acceptable tolerances

Such variations do not constitute a manufacturing fault. Returns or dissatisfaction based on appearance, finish, or colour differences that do not result from a defect will be treated as a change of mind and handled according to our Refund and Exchange Policy.

 

Sizing Information
All sizing information is intended as a general guide. The fit of a product can vary depending on body shape, usage, or individual preferences. We advise customers to consult the sizing charts provided or to contact us for guidance before purchasing. Returns for incorrect sizing will not be treated as faulty if the product matches the description and size ordered. These will be processed under our standard returns policy.

 

Acceptance of Terms
By placing an order on our website, you acknowledge and accept that slight variations in size, colour, or appearance may occur. These do not affect your statutory rights in the event of genuine faults or misdescriptions under UK consumer law.

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​​Kangoo Jumps® UK Warranty Policy

All KJ Products bought via Kangoo Club Southend are warranted by Bluma Jumps - the Official Distributor of Kangoo Jumps® in the United Kingdom. We are committed to providing high-quality products and excellent customer service. All Kangoo Jumps® products sold through our official channels are covered by a limited manufacturer’s warranty against defects in materials or workmanship, subject to the terms outlined below.

 

Warranty Coverage

This warranty applies to:

  • Kangoo Jumps® rebound shoes

  • Kangoo Jumps® spare parts and accessories

Each product is thoroughly inspected before dispatch / handing over. In the unlikely event that a product is found to be defective, we will, at our discretion, repair or replace the defective part or product, in accordance with the terms below.

 

Warranty Duration

  • Main structure and boot assembly: 12 months from the date of purchase or delivery, whichever is later.

  • Shells, T-Springs, Metal coil spring components, Liners, Rubber Soles, their Clamps: 3 months from the date of purchase or delivery.

 

What the Warranty Covers

This warranty applies exclusively to:

  • Manufacturing defects in materials or workmanship

  • Products purchased through Kangoo Club Southend 

To qualify for warranty service, customers may be asked to return the defective product/component to us for inspection.

 

What the Warranty Does Not Cover

This warranty does not cover:

  • Normal wear and tear, including degradation of parts due to regular use

  • Accidental damage, misuse, neglect, or abuse (including overloading or improper maintenance)

  • Modification or repair attempts by third parties or unauthorised technicians

  • Damage resulting from use inconsistent with the product’s intended purpose

  • Commercial or professional use (unless otherwise stated)

 

How to Make a Warranty Claim

All warranty claims must be submitted in writing to kangooclubsouthend@gmail.com or via our official Contact Us form. We do not accept warranty claims via phone, text message, or social media. To process your claim, you must include:

  • Your full name and contact details

  • Proof of purchase (e.g. order number or receipt)

  • Description of the issue

  • Supporting evidence (clear photos and/or videos of the defect)

Upon initial assessment, we may request the return of the item for further inspection before approving a replacement or repair (please refer to our Refund & Exchange Policy).

 

Limitations of Liability

This limited warranty is non-transferable and applies only to the original purchaser. Our liability is strictly limited to the repair or replacement of the defective product or part. If a specific component is found to be defective, only that part will be replaced. If the main boot structure is defective, the full unit may be replaced. No other warranties - express or implied, including any implied warranty of merchantability or fitness for a particular purpose - are provided beyond the terms set forth in this limited warranty.

 

Your Statutory Rights

This warranty operates in addition to your statutory rights under UK consumer law, including the Consumer Rights Act 2015. Nothing in this policy affects your legal rights.

Refund and Exchange Policy

This policy applies to purchases made directly through Kangoo Club Southend It is in accordance with your statutory rights under UK consumer law and is in addition to them.

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1. Reporting Returns, Exchanges, and Damages

All requests must be submitted in writing to info@blumajumps.co.uk or via the Contact Us form on our website. We do not accept reports via telephone, text, or social media. Only the original purchaser may submit a return or refund request. When contacting us, please provide:

  • A clear statement that you wish to cancel, return, or exchange the order.

  • Your full name, address, order number, and contact details (email and/or phone number).

  • The reason for the request, along with any supporting evidence (e.g., photos or videos for damaged or faulty items).

Once your request is approved, we will issue a Return Code and provide the correct return address. Returns sent without this code, or to our registered business address, will not be accepted.

 

2. Change of Mind or Unwanted Items

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days from the day you receive the goods.

  • You then have an additional 14 calendar days to return the items.

  • Items must be unused, unfitted, and returned in their original packaging, including any product inserts and accessories.

  • The outer packaging must not be damaged or taped directly. Wrap the items securely in non-transparent outer packaging.

  • Refunds will be issued within 14 working days of receiving and inspecting the returned goods.

 

3. Incorrect Items or Missing Parts

If you receive the wrong item or something is missing, notify us within 48 hours of receipt.

  • Provide photographic/video evidence and a brief explanation.

  • You may request a refund or an exchange.

  • Goods must be returned within 14 calendar days after reporting.

  • We will refund or exchange your item within 14 working days of receiving the return.

  • If an exchange item is not available, a refund will be issued.

 

4. Faulty or Defective Goods

You have a right to a repair, replacement, or refund if your product is faulty, in accordance with the Consumer Rights Act 2015.

  • Report any fault within 14 calendar days of receipt.

  • Provide detailed information, including images or videos of the issue.

  • You will then have 14 calendar days to return the item.

  • A refund or exchange will be processed within 14 working days of receiving the item.

  • If a replacement is not available, we will refund you instead.

 

5. Damaged Parcels

If your parcel arrives damaged, please report it immediately:

  • Open damage (e.g., visibly damaged packaging): must be reported within 24 hours of delivery.

  • Hidden damage (e.g., contents damaged but packaging intact): must be reported within 7 calendar days of delivery.

Include a full description and visual evidence. If reports are made after these deadlines, we reserve the right to decline the claim.

 

6. Do I Qualify for a Refund or Exchange?

We may decline a refund or deduct a charge if:

  • The request is made outside the specified timeframes.

  • Goods are used, damaged, or not returned in full.

  • Damage was caused by misuse, unauthorised repairs, or failure to follow care instructions.

  • Items returned as faulty are found to be without defect – a 10% inspection/admin fee may apply.

 

7. Return Costs

  • Customers are responsible for return postage unless the item is faulty, damaged, or sent in error.

  • Goods remain your responsibility until safely received by us.

  • We recommend using tracked and insured postage.

  • If your return is accepted due to a fault, we will reimburse return postage up to £9.99 incl. VAT, upon proof of posting.

 

8. Refund Timeframes and Method

  • Refunds are processed within 7–14 calendar days of receiving and inspecting the returned goods.

  • Refunds are issued to the original payment method.

  • Please allow 2–7 working days for the refund to appear in your bank account.

Original shipping charges are non-refundable, except where items were delivered faulty or damaged.

 

9. Your Statutory Rights

This policy operates in addition to your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Children’s Online Privacy Policy (UK Compliance)

Kangoo Club Southend is committed to safeguarding the privacy of all users of our website, including children. This website is intended for a general audience and is not specifically directed at children under the age of 13. In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we do not knowingly collect, process, or store personal data from children under the age of 13 without verified parental or guardian consent. Where services are likely to be accessed by children, we take reasonable steps to ensure that our content and any associated data processing meet the requirements of the ICO's Age-Appropriate Design Code (Children’s Code). If you are a parent or legal guardian and believe that your child has submitted personal information to us without your consent, please contact us immediately at kangooclubsouthend@gmail.com. Please include any relevant information, such as usernames or order references, to help us identify the data. Upon verification, we will take appropriate steps to delete the information from our systems as quickly as possible. We do not knowingly use children's personal data for marketing, profiling, or automated decision-making, and we do not sell personal information under any circumstances.

For more information about how we collect and process personal data, please see our Privacy Policy.

Safeguarding Policy

It is our strongest belief that all people have a right to be protected from abuse regardless of age, ability or disability, sex, race, religious beliefs, ethnic origin, sexual orientation, marital or gender status. Safeguarding and welfare is, and must always be, the overriding consideration. The aim of this Kangoo Club Southend  Kangoo Club Southend is committed to providing the best possible experience for all children and vulnerable adults participating in our Kangoo Jumps Fitness Programs and other activities we may provide and/or organise, and ensuring that they feel safe and are protected from any form of harm, discrimination or exploitation. Within this policy, you will find all details of our standards, expectations, policy and reporting processes. Safeguarding Policy is to safeguard the significant number of children and vulnerable adults who interact with us and to demonstrate best practice in the area of safeguarding. In all that we do, we positively reflect and promote the Kangoo Club Southend Values (Work-rate, Discipline, Honesty and Humility) regarding safeguarding to ensure everyone feels safe in our activities. All allegations of abuse or poor practice will be taken seriously and responded to swiftly and appropriately. DOING NOTHING IS NOT AN OPTION, it is all of our responsibility to act.

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Read full Safeguarding Policy here..

Fraud & Deception Policy

At Kangoo Club Southend, we are committed to delivering a trustworthy, respectful, and fair experience for all customers and participants. We take pride in offering high-quality fitness classes, events, and Kangoo Jumps® products, supported by excellent customer care. To protect the integrity of our services and community, we maintain a zero-tolerance approach toward fraud, deception, and misuse of our offerings.

1. Misuse of Services

We reserve the right to restrict access to our classes or services in cases of suspected misuse, including but not limited to:

  • Booking multiple free or discounted trial classes under false names or identities

  • Providing inaccurate or misleading personal or health information

  • Attempting to circumvent class fees, terms, or package conditions

  • Sharing discount codes inappropriately or using them beyond the permitted terms

Such behaviour undermines the fairness we strive to maintain for all participants and may result in permanent exclusion from Kangoo Club Southend activities without refund or warning.

2. Product Orders & Returns

All Kangoo Jumps® products are genuine, quality-checked, and securely packaged prior to sales. Please ensure:

  • Correct sizing and weight category is provided

  • You have reviewed all product details and FAQs before purchase

If you are unsure about sizing, product features, or suitability, please contact us before placing your order. We are happy to help you make the right choice. We do not accept false return claims or intentionally damaged goods as grounds for refund or replacement. All fraudulent return attempts will be investigated and may lead to refusal of service and recovery action.

3. Reporting & Investigation

We actively monitor transactions and bookings for irregular or deceptive activity. Where fraud is suspected:

  • We may request additional identification or confirmation of booking details

  • Access to services or delivery of goods may be suspended pending investigation

  • Any party found responsible for deliberate misuse or deception may be held legally and financially accountable

Kangoo Club Southend reserves the right to report suspected fraudulent behaviour to law enforcement, initiate civil proceedings, and recover all associated losses or costs.

4. Protecting Our Community

Our policies are designed not only to protect our business, but also to ensure a safe, honest, and respectful environment for every customer and participant. We appreciate your understanding and support in helping us uphold the highest standards of integrity.

Questions or concerns?
Please contact us at 📧 kangooclubsouthend@gmail.com before placing an order or booking a session if you have any uncertainties.

Last updated: 7 June 2025

Cookie Policy

This Cookie Policy explains how Kangoo Club Southend ("we", "us", or "our") uses cookies and similar technologies on our website www.kangooclubsouthend.co.uk ("our website"). It explains what these technologies are, why we use them, and your rights to control their use.

 

1. What Are Cookies?

Cookies are small text files placed on your computer or device when you visit a website. They help the site remember your preferences, enhance functionality, improve performance, and sometimes track your activity for marketing purposes. Cookies may be set by the website you’re visiting (first-party cookies) or by other websites that run content on the page you’re viewing (third-party cookies).

 

2. Types of Cookies We Use

We use the following categories of cookies:

a) Strictly Necessary Cookies

These cookies are essential for our website to function properly. They allow you to navigate our site, use its features, and access secure areas.

  • Examples: Session cookies, consent tracking cookies

  • These cookies do not require your consent.

b) Functional Cookies

These cookies enable the website to remember choices you make (such as language or region) to provide enhanced features.

  • Example: Remembering login details or preferred class location

  • Consent required: Yes

c) Performance/Analytics Cookies

These cookies collect information about how visitors use our website, such as which pages are most visited. This data helps us improve website performance.

  • Example: Google Analytics (IP anonymisation enabled)

  • Consent required: Yes

d) Marketing/Advertising Cookies

We may use these to deliver relevant advertisements to you or to measure the performance of ad campaigns.

  • Examples: Facebook Pixel, Google Ads

  • Consent required: Yes

 

3. How to Manage Cookies

When you first visit our website, we ask for your consent to use cookies (except strictly necessary ones). You can manage your preferences at any time by:

  • Clicking the "Cookie Settings" link (usually found in the footer)

  • Adjusting your browser settings to block or delete cookies

Note: Disabling certain cookies may affect the functionality of the website. For more information about how to control cookies, visit:

 

4. Third-Party Cookies

Some cookies may be set by third-party services used on our site, such as YouTube (embedded videos), Facebook, or Instagram. These third parties have their own privacy and cookie policies. We do not control the use of these cookies. You can opt out of their cookies directly via their websites or through tools like:

  • Your Online Choices

  • Network Advertising Initiative

 

5. Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in technology, legislation, or our use of cookies. We encourage you to check this page regularly.

 

6. Contact Us

If you have any questions about our use of cookies or this policy, please contact us at:

📧 Email: kangooclubsouthend@gmail.com
📍 Address: 18 Rubens Close, Southend-on-Sea, SS3 9TF

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